📄 SHIPPING & DELIVERY POLICY – Nubian Lo

Last updated: 17 November 2025

At Nubian Lo, we partner with trusted fulfilment centres around the world to ensure your goodies arrive safely and efficiently. Some items are shipped from our international dropshipping suppliers, while our My Pretty Hair Growth Journal – 365 Days is printed and shipped through our dedicated print partner, Lulu Direct.

Because of this, your order may arrive in separate packages and may have different shipping costs depending on the items you purchase.

1. Order Processing Time

  • Processing time: 1–3 business days
  • Orders are processed Monday–Friday (excluding UK bank holidays)
  • Once dispatched, you’ll receive a shipping confirmation email with tracking information (where available)

2. Shipping for Hair Products & Accessories (Dropshipping Items)

These include your hair tools, accessories, and other non-journal items.

Shipping Cost

  • Free worldwide shipping on orders over £30
  • Orders under £30 will have shipping calculated at checkout based on destination

Estimated Delivery Times

  • United Kingdom: 7–15 business days
  • Europe: 7–15 business days
  • USA & Canada: 7–15 business days
  • Rest of World: 10–21 business days

Delivery times may vary due to customs, local couriers, peak seasons, or unforeseen delays.

3. Shipping for Printed Hair Growth Journal (Lulu Direct)

Your journal is printed and shipped from the closest Lulu printing facility (most commonly USA, UK, or EU).

Shipping Cost

  • Shipping for the journal is automatically calculated at checkout based on:
    • Your delivery country
    • The nearest Lulu print facility
    • Current carrier rates

  • As a guide:
    • Canada starts from approx. £12.59 GBP
    • USA starts from approx. £4.75 GBP
  • Final prices always appear at checkout.

Estimated Delivery Times

  • United Kingdom: 3–7 business days
  • Europe: 5–10 business days
  • USA & Canada: 7–15 business days
  • Rest of World: 10–21 business days

Multiple Shipments

If you order the journal together with other items, they may:

  • Ship from different fulfilment centres
  • Arrive in separate parcels
  • Arrive on different days

You will only be charged the shipping rate shown at checkout.

4. Customs, Duties & Taxes

International orders may be subject to:

  • Customs fees
  • Import duties
  • Local taxes

These charges are not included in our prices and are the customer’s responsibility. We provide all required details to help your parcel clear customs smoothly.

5. Tracking Your Order

  • If tracking is available, a link will be emailed once your order ships
  • Allow up to 48 hours for tracking to update
  • Some international parcels may show limited updates depending on local couriers

6. Delayed, Lost or Incorrect Address

If you experience an issue:

  • Delays: Contact us if your order is significantly past the estimated timeframe
  • Incorrect Address: Returned parcels can be resent once the new shipping fee is paid
  • Lost Parcels: We will investigate with the carrier and provide the best possible resolution, including replacement where applicable

Contact: support@nubianlo.com

7. Questions? We’re Here to Help

If you have questions about shipping, delivery times or your country’s rates, reach out anytime:

📧 support@nubianlo.com

🌐 www.nubianlo.com

We’re happy to help before, during, and after your order. 💛